Do you need help with commissioning, do you have a technical problem, or do you need support with the installation or removal of a spare part? We would be happy to support you with remote maintenance. Thanks to our support module, one of our employees can connect directly to your system and analyze it, call up error logs, and repair your operating system, software or drivers.

New at ALDUIN! – Support via augmented reality

Using new AR technologies, our support team is now able to support you even more easily and innovatively. With the camera of your smartphone or tablet, our support staff can support you even with more complicated tasks, such as connecting properly or exchanging parts, by taking the necessary steps and markings directly onto your screen.

Please download the following apps and then contact our support for personal support.

TeamViewer Quick Support for Windows

For error analysis and help around Windows, drivers & software

 TeamViewer pilot for iOS and Android

To support partial exchange, connection, hardware etc.

After opening the respective application, you will be assigned a unique ID and a unique password. Please let our service employee know.

We can currently only offer our remote maintenance in German and English.